Transportation and Essential Errand Service Guide

Guiding Hands Companion Services provides scheduled transportation and personal assistance designed to help adults complete medical appointments, essential errands, and other approved outings with greater comfort and confidence.

Each service request is reviewed individually to confirm availability, service details, and the estimated cost before an appointment is reserved.

Standard Appointment and Outing Service

$100 for up to two consecutive hours

Includes:

  • Door-to-door transportation

  • Personal assistance during the outing

  • Waiting in the lobby during medical or therapy appointments

  • Return transportation to the agreed destination

  • Up to 20 service miles

  • A prescription pickup or other approved stop when completed within the reserved service period

This service is appropriate for medical appointments, physical therapy, combined appointments and errands, and outings expected to require approximately two hours or more.

Local Essential Errand Service

$65 for up to one hour

Includes:

  • One primary local destination

  • Transportation or completion of one approved essential errand

  • Up to 10 service miles

Examples include:

  • Grocery shopping with or without the client

  • Prescription pickup or drop-off

  • Post office visit

  • Bank visit

  • Another approved local essential errand

Requests involving multiple destinations, medical appointment waiting, or an expected duration of approximately two hours or more are scheduled under the Standard Appointment and Outing Service.

Additional Charges

When applicable:

  • Additional time: $6.25 per 15-minute increment beyond the reserved service period.

  • Courtesy period: 10 minutes before the next time increment is charged.

  • Additional mileage: $1.25 per mile beyond the mileage included with the selected service.

  • Pickup travel fees: Additional charges may apply based on the distance or estimated driving time from our designated dispatch location to the client's pickup address.

  • Parking and tolls: Charged at actual cost.

Service mileage is calculated from the client’s pickup location, through all approved destinations, and back to the agreed return location.

Additional charges incurred during service will be itemized and invoiced following completion.

Thoughtful Support for Every Step of Your Outing

Request Service

How Booking Works

  1. Submit a service request with the date, locations, and assistance needed.

  2. Guiding Hands will review the request and provide a written estimate.

  3. Complete the secure payment authorization and estimated payment through Square.

  4. Receive your appointment confirmation.

An appointment is not reserved until availability has been confirmed, the required authorization has been completed, and payment has been received.

Rescheduling and Cancellations

  • At least 24 hours’ notice: Full refund or complimentary rescheduling

  • Less than 24 hours’ notice: 50% of the scheduled service charge

  • Less than two hours’ notice or client no-show: 100% of the scheduled service charge

Complete service and payment terms will be provided for review and electronic signature before an appointment is confirmed.

Monthly Prepaid Visit Plans

Enjoy convenient, regularly scheduled transportation and personal assistance at discounted rates.

Essential Plan

$180 per month

Includes two visits of up to two consecutive hours each, with up to 20 service miles per visit.

Save 10% compared with standard pricing.

Plus Plan

$350 per month

Includes four visits of up to two consecutive hours each, with up to 20 service miles per visit.

Save 12.5% compared with standard pricing.

Additional time, mileage, pickup travel fees, parking, and tolls are charged separately when applicable. All visits require advance scheduling and availability confirmation.

Prepaid Plan Terms

Unused Visits & Courtesy Rollover

One unused visit may be carried over to the following month as a one-time courtesy. The rollover visit must be used during that following month and cannot be transferred, refunded, or carried forward again. All other unused visits expire at the end of the applicable billing period.

Scheduling & Cancellations

All prepaid visits require advance scheduling and are subject to availability. Prepaid visits follow the Rescheduling and Cancellations policy outlined above. Applicable cancellation charges are calculated using the discounted per-visit rate of the selected plan.

For cancellations subject to a 50% charge, the remaining 50% will be retained as a credit toward a replacement visit. The credit must be used within the applicable plan period, subject to the courtesy rollover terms. Additional payment may be required to cover the remaining cost of the replacement visit.

Billing, Renewals & Refunds

Prepaid plans are billed monthly and renew automatically on the same billing date each month unless canceled before the next scheduled renewal. By enrolling, clients authorize recurring monthly payments at the selected plan rate.

Clients may cancel future renewals at any time before the next billing date. Cancellation stops future billing but does not automatically refund the current month's payment. Prepaid plan payments are generally nonrefundable once the billing period begins, except as required by law or when Guiding Hands is unable to provide the purchased services. Any eligible refund will be calculated based on services already provided and applicable charges.